Orders received by 5PM Central Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.
For UPS and USPS shipments you can track the progress of the order using their order tracking number available on your order information page. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Some items are built to order and can take longer to be shipped out.
Texas Complete Truck Center offers our customers the option of selecting ground, 2nd day, next day, via United Parcel Service (UPS) or priority mail through either the United States Postal Service (USPS). Some larger items such as bumpers must be shipped truck freight due to their weight and size.
If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 1-830-837-5998 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.
Credit for returned parts will be issued once Texas Complete Truck Center receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from Texas Complete Truck Center within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.
For Defective/Warranty Parts: The item must not have exceeded the manufacturer's warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.
For All Parts: Texas Complete Truck Center must first be contacted either by phone, or by email. The return must be approved by the Texas Complete Truck Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.
Texas Complete Truck Center reserves the right to refuse credit according to, but not limited to, the following conditions:
Once a return has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).
We currently ship to all 50 U.S. states as well as Canada and Puerto Rico. Please understand that our website might not properly calculate the cost of shipping outside the 48 states. If the shipping cost is different, we will contact you with the cost to see how you would like to proceed.
Returns are handled on a case by case basis; therefore you will need to contact us to determine the proper approach. Thing that affect how a return is handled are… How long since it was ordered? What is the item? Why is it being returned? Is it damaged?